FAQs

Frequently Asked Questions

Product Inquiries

Do your products have warranties?

Yes. We provide the following long-term warranties on our products such as:

  • KOAS Furniture – 5 years
  • Bestuhl Office Chairs – 3 years
  • Awnings – 3 years for motorized system; 5 years for fabric
  • Blinds – 2-3 years
  • Artificial Turf – 8 years

Do you offer customization?

Yes, but we offer customization for selected products only. If you wish to request for customization, please inform our sales team for this matter.

Where can I send my sketch for quotation?

You may send us your sketch for quotation via customer service emails at info@luxdezine.com or by sending us a message on our Facebook page.

Do you offer discounts and promos on your products?

Yes, we do. Select products are usually on sale during holidays. We also offer daily discounts on our select blinds. To view the products on sale, please click here.

Delivery and Other Service Concerns

What areas can you deliver your products?

We deliver our products to areas within Metro Manila only.

How long will it take to deliver my order?

The leadtime delivery depends on the production of each product.

  • Blinds – 1 week (onhand); 2 weeks (indent order)
  • Wood blinds – 30 days
  • Curtains – 3 days via sea; 2 weeks via air
  • Awnings – 30-45 days
  • Office Furniture – 30-40 days

Office Furniture – 30-40 days

Yes, we offer free installation for blinds with 5 panels and up, curtains and office furniture. However, we charge installation fees for artificial turf and awnings.

Customer Service

Where can I contact your customer service?

You may contact our customer service via phone 0917-136-2323 and send us a message via email at info@luxdezine.com.

Where can I find your showrooms?

Our showrooms are located at MC Home Depot in Bonifacio Global City, and CW Home Depot in Alabang, Muntinlupa.

What are your store hours?

Our showrooms are open daily from 9am to 8pm except for some holidays. You may visit our Facebook and Instagram page for store hours announcement on the holidays.

Do you have social media pages?

Yes. You may browse our feed on our Facebook, Instagram, and YouTube pages. You may also send your inquiries on our Facebookand Instagram pages.

Get in touch

BGC showroom MC Home Depot

(02)8810-3487

Alabang showroom CW Home Depot

(02)8835-7086

Contact Us

BGC Showroom: (02)8810-3487

Alabang Showroom: (02)8835-7086

Mobile: 0977-694-6817